Cancellation & Refund Policy
Free cancellation up to 24 hours before your pick-up time.
This policy explains how you can cancel or change a transfer booked on this website and how refunds are made. It is part of our Booking Terms.
1. Free cancellation
- You can cancel free of charge up to 24 hours before the pick-up time.
- To cancel, contact us by phone, WhatsApp or e-mail with your booking code. You will receive a written confirmation of the cancellation.
2. Late cancellations and no-shows
- Cancellations made less than 24 hours before the pick-up time are not refunded.
- If the passenger does not show up within the free waiting time (60 minutes after landing for airport pick-ups, 15 minutes for other pick-ups) and cannot be reached, the transfer is treated as a no-show and is not refunded.
3. Refunds
- Card payments: eligible refunds are made in full to the same card used for payment. Depending on your bank, the amount usually appears on your account within 3–10 business days.
- Cash payments: nothing is charged before the transfer, so no refund is needed when you cancel.
- Refunds are made in the currency of the original payment. We are not responsible for exchange-rate differences or fees charged by your bank.
4. Changes
- Changes to the date, time, pick-up address or number of passengers can be requested up to 24 hours before the transfer and are subject to availability.
- If the change requires a different vehicle or route, the price may change. Any difference will be confirmed with you before the change is made.
5. Flight delays and cancellations
- We track your flight, so delays are taken into account at no extra cost.
- If your flight is cancelled or moved to another day, inform us as soon as possible; we will rearrange your transfer or cancel it free of charge.
6. Cancellations by us
If we have to cancel a confirmed transfer for reasons on our side, you receive a full refund. Where possible, we will offer you an alternative first.