Booking Terms

These terms apply to transfers booked on this website. By completing a booking you confirm that you have read and accepted them.

Your booking is received once you complete the payment step. We check the details and send you a confirmation; your driver's details are shared before the transfer.
Please make sure that the passenger name, phone number, e-mail address, flight number and pick-up address are correct. We cannot be held responsible for problems caused by incorrect information.
Online bookings must be made at least 6 hours before the pick-up time. For later requests, please contact us by phone or WhatsApp.

Prices are fixed per vehicle, not per person, and include bridge and motorway tolls, fuel and the free waiting time below.
Cash: you pay the full amount to the driver on the day of the transfer, in the currency shown at booking.
Card: the full amount is charged at booking with 3D Secure. Card payments are processed by iyzico; your card details are never stored by us.

Cancellations made up to 24 hours before the pick-up time are free of charge; card payments are refunded in full to the same card.
Cancellations made less than 24 hours before the pick-up time and no-shows are not refunded.
Changes to the date, time, address or number of passengers can be requested up to 24 hours before the transfer and are subject to availability. A change of vehicle or route may change the price.

Airport pick-ups: 60 minutes of free waiting from the actual landing time. Other pick-ups (hotel, address, bus station, port): 15 minutes.
If the passenger does not show up within the waiting time and cannot be reached, the transfer is treated as a no-show.

We track your flight with the flight number you provide, so delays are taken into account automatically at no extra cost.
If your flight is cancelled or changed to another day, please inform us as soon as possible so we can rearrange your transfer.

One large suitcase and one piece of hand luggage per passenger are included.
Extra or oversized luggage (bicycles, skis, golf bags, wheelchairs, etc.) must be stated in the booking note. If it does not fit the booked vehicle, a larger vehicle may be required at an additional cost.

Baby and child seats are provided free of charge on request. Please state the number of seats and the children's ages in the booking note.
The number of passengers, including children and infants, may not exceed the capacity of the booked vehicle.

We are not responsible for delays caused by traffic, weather, road closures or other circumstances beyond our control, nor for missed flights resulting from a pick-up time chosen by the passenger.
Passengers are responsible for their personal belongings. Smoking, alcohol and behaviour that endangers safety are not allowed in our vehicles.
All our vehicles and passengers are insured in accordance with Turkish law.

For questions about your booking, please contact us with your booking code.